ECHS Knowledge Hub
Find the right ECHS guide without wandering through a maze of card, treatment and claim pages. Start with your task, then follow the related steps, documents and troubleshooting.
Important: BenefitDesk is an independent guidance website, not the official ECHS website. Verify final eligibility, treatment, referral and claim procedures through official ECHS channels.
Choose what you need to do
Use the sections below. Card pages cover access and beneficiary records, treatment pages cover polyclinics and referrals, claim pages cover reimbursement, and the help section handles unresolved problems.
Card access and membership
64 KB smart-card printing charges — checked 6 October 2026
Detailed guideECHS EligibilityUnderstand membership eligibility and beneficiary categories.Read guide →Detailed guideSmart CardCheck printing charges and resolve 64 KB card faults, corrections and access problems.Read guide →Detailed guideSmart Card Forgot PasswordReset your login password using email OTP, security questions or official ECHS support.Read guide →Dependant DetailsAdd, validate or correct eligible dependant records.Read guide →Annual ValidationUnderstand current dependant validation requirements.Read guide →Parent PolyclinicCheck or change the mapped parent polyclinic.Read guide →Mobile Number UpdateCorrect the registered mobile number and beneficiary contact.Read guide →Profile & Record CorrectionResolve beneficiary-data mismatches carefully.Read guide →
Treatment and medical services
Detailed guideECHS PolyclinicUnderstand consultation, medicines and routine treatment routes.Read guide →Detailed guideReferral ProcessKnow when referral or authorisation is required.Read guide →Detailed guideEmpanelled HospitalsCheck hospital empanelment and speciality before planned treatment.Read guide →Emergency TreatmentUnderstand records and steps for emergency care.Read guide →MedicinesUnderstand medicine issue and authorised procurement routes.Read guide →Tele-consultationCheck the current ECHS remote-consultation route where available.Read guide →
Claims and reimbursement
Detailed guideMedical ReimbursementPrepare the right treatment and payment documents.Read guide →Detailed guideEmergency ClaimPrepare an emergency-treatment reimbursement case.Read guide →Claim SubmissionSubmit a beneficiary claim and save acknowledgement.Read guide →Track Claim StatusRead status remarks and follow up safely.Read guide →Claim RejectionUnderstand common return or rejection reasons.Read guide →
Help and safety
ECHS FAQQuick answers across card, treatment and claim issues.Read guide →Official ResourcesFind verified ECHS portals, notices and policy routes.Read guide →Official Support ResourcesChoose the right Regional Centre, Station HQ or polyclinic contact.Read guide →Complaint & EscalationRaise a clear service complaint and keep evidence.Read guide →
Requests and troubleshooting
Common ECHS ErrorsTroubleshoot card, portal, upload and record-mismatch problems.Read guide →Track Request StatusUnderstand request stages, remarks and follow-up.Read guide →Referral ProblemsCheck referral validity and treatment-route issues.Read guide →Hospital / Claim ProblemPrepare evidence before contacting support.Read guide →
New to ECHS?
- Start by checking eligibility, beneficiary records and the smart card.
- Know the parent polyclinic and the normal referral route.
- Before planned hospital treatment, verify the current empanelment and referral requirement.
- Keep prescriptions, referrals, bills, discharge documents and acknowledgements together.