Step 1: First identify what is actually wrong
Compare the beneficiary data in the online application with the data printed/stored on the 64 KB card. A printing/card fault and incorrect data submitted in the application are different problems and should not be handled through the same route.
Step 2: If the online application is correct but the card is wrong
Treat this as a possible faulty-card/printing issue. Approach the OIC Parent Polyclinic and follow the current ECHS faulty-card procedure. Do not pay for a Change in Data request merely to correct a printing error unless the official process tells you to do so.
Step 3: If the online application itself contains wrong data
Use the current ECHS Change in Data procedure. The September 2025 policy is the newer dedicated instruction for changes after a 64 KB Smart Card has been printed, so it should be checked before relying on older instructions.
Step 4: Block the card for Change in Data when required
The official Change in Data sequence requires the beneficiary to sign in and, where applicable, block the card using the reason Change in Data before editing the relevant field. Follow the exact options shown in the live portal.
Step 5: Edit only the field that needs correction
Open the Change Data/Edit option and enter the requested corrected information. Keep documentary proof that supports the new entry—for example the service/record-office document or other proof required for that specific field. Avoid changing unrelated fields in the same request.
Step 6: Check whether payment is required
The official Change in Data sequence includes payment when the correction requires the card-change/reprint process. Use only the amount and payment route displayed by the official ECHS system; BenefitDesk does not state a fixed fee because charges can change.
Step 7: Download the temporary slip and wait for verification
After submission, download the online temporary slip where available. The application is routed for verification by the competent Record Office/authority. After verification, download the updated temporary slip and check the amended details carefully.
Step 8: If an observation is raised
Read the observation before editing. Use the Edit option to correct the specific deficiency and resubmit with the required evidence. Do not start a duplicate application because the first one is under observation.
Step 9: If the corrected data is still wrong
If a further change is needed after verification, use the Revert/Edit route provided in the official procedure and follow the Record Office verification chain again. For a card that remains technically faulty despite correct approved data, use the faulty-card procedure instead.
Step 10: How long will it take and where to follow up
The current procedure does not state one guaranteed completion time for every type of data correction. Keep the application/reference number, payment receipt (if any), temporary slip and supporting documents. Follow up first with the authority currently holding the request—commonly the Record Office/Parent Polyclinic depending on the stage—and use official ECHS card support if the portal itself is the problem.