What you need
Keep the final Claim ID/acknowledgement and patient/card details. Do not rely only on an SMS because the portal status and written remark are more useful for follow-up.
How to check status
- Open the official ECHS website.
- Use the Claim Status link under Useful Links.
- Enter the details requested by the official claim-status system.
- Record the current status and any remark. A screenshot with date can help if you later need to show that a claim remained unchanged.
How to read a status remark
Status wording can change as the claim moves through scrutiny, Regional Centre/Central Organisation and financial approval. Focus on the remark/action required, not just the label. If a document or clarification is specifically requested, answer that requirement instead of resubmitting the entire case blindly.
If the claim remains pending
ECHS does not publish one guaranteed processing time covering every beneficiary claim. First confirm that Final Submit was completed and originals were deposited where required. Then contact the OIC Parent Polyclinic with the Claim ID. If the claim has moved beyond the polyclinic or the issue cannot be resolved there, approach the concerned Regional Centre.
If documents are requested
Keep the original remark, provide the missing/corrected document and retain acknowledgement of resubmission. Do not alter medical records. If the requirement is unclear, ask the polyclinic to identify the exact deficiency before uploading or submitting replacements.
Follow-up and escalation
Use a simple escalation pack: Claim ID, ECHS card details, patient name, date of treatment/discharge, amount claimed, current status/remark, date originals were submitted, and copies of earlier correspondence. ECHS currently publishes 1800-114-115 for clarification and WhatsApp support numbers on its homepage. Claim-specific resolution should still follow the polyclinic/Regional Centre route.
Frequently asked questions
How long should an ECHS claim take?
ECHS does not state one guaranteed disposal time for every beneficiary reimbursement claim, so use the live status and follow-up route rather than relying on an invented number of days.
Where is the official tracker?
Use the Claim Status link on the official ECHS website.
Should I submit a duplicate claim if nothing changes?
No. First verify the existing Claim ID and status and follow up on that claim unless ECHS specifically instructs you to submit again.