Step 1: Before changing anything
First decide whether this is an eligibility problem or a data problem. Check the dependant's name, DOB, relationship, identity data, age, marital/dependency status and the applicable ECHS eligibility conditions.
Step 2: If only stored data is wrong
For a 64 KB card already issued, use the official Change in Data route: log in, block the relevant card as DUE TO CHANGE IN DATA, then use MORE OPTION > CHANGE IN DATA.
Step 3: Yellow versus Green fields
Yellow-field changes require payment and fresh printing after verification. Green-field changes do not require payment and are written to the existing card through the Parent Polyclinic KIOSK after saving.
Step 4: If Aadhaar authentication fails
Check whether the ECHS beneficiary record and genuine identity data match. ECHS currently lists the Beneficiary Satyapan Application for Aadhaar-based authentication. Do not create another beneficiary or alter genuine identity documents to force a match.
Step 5: If an adult dependant needs annual validation
Dependants above 18, excluding the spouse, fall under the current annual-validation procedure. Submit the required eligibility evidence through the official process and keep copies of exactly what was uploaded.
Step 6: If annual validation is rejected
Prepare the offline review application and self-attested supporting documents. For dependants other than parents, submit separately dependant-wise. For parents, submit one combined application stating the status of mother and father. Route it through OIC Parent Polyclinic and Director Regional Centre to MD ECHS as provided in the current procedure.
Step 7: What happens after review submission
The OIC Parent Polyclinic checks eligibility and forwards the case. The Director Regional Centre compares the new documents with the earlier uploads, records a recommendation and forwards it to MD ECHS. Central Organisation ECHS processes the further review and communicates the decision.
Step 8: How long will it take?
The cited review instruction lays down the authorities and sequence but does not give one guaranteed disposal time for every review case. Keep a copy/receipt of the submission and follow the same official chain.
Step 9: Whom to contact
For record/card corrections start with the Parent Polyclinic where the workflow requires it. For rejected validation, follow the formal OIC Parent Polyclinic → Director Regional Centre → Central Organisation ECHS review chain.