Before you start
This procedure is for the login used with the Online 64KB ECHS Smart Card Application. Keep the primary beneficiary's registered mobile number, registered email access and security-question answers ready. If an assisted reset becomes necessary, also keep the service number and PPO available.
Open the official ECHS Smart Card application portal and select Already Registered. Click to Login.
Method 1: Reset through registered-email OTP
- Enter the ESM/primary beneficiary's registered mobile number.
- Select Forgot Password.
- Enter the primary beneficiary's registered email ID to request an OTP.
- Check the email Inbox and also the Spam/Junk folders.
- Enter the OTP on the official portal and set a new password.
Method 2: Reset through security questions
- On the same login page, enter the registered mobile number and choose Forgot Password.
- Select the Using Security Question tab.
- Answer the security question using the information recorded during registration.
- Follow the portal prompts to create a new password.
Enter the answer carefully, including the spelling used during registration. Do not repeatedly guess or disclose the answer to an unofficial helper.
Method 3: When both self-service methods fail
If the OTP is not received and you do not know the security-question answer, send an email from the registered email ID with:
- Subject: FORGET PASSWORD
- Service number
- Registered mobile number
Send the request to the official ECHS address stated in the 10 June 2026 instruction—jditechs2 [at] echs.gov.in—or to the respective ECHS Regional Centre. Write the address normally in your email application by replacing [at] with @.
ECHS states that the submitted details will be verified and the password will be issued by return email. The instruction does not promise a fixed processing time.
If no email address is registered
If the ESM/primary beneficiary does not have a registered email ID, the 10 June 2026 instruction requires a copy of the PPO to be forwarded for verification along with the assisted-reset request. Send it only to the official ECHS address or the respective Regional Centre.
After resetting the password
- Sign in again through the official portal using the registered mobile number and new password.
- Save the new password securely; do not keep it in a public note or message.
- Confirm that the registered email ID is current. ECHS advises beneficiaries to keep their email details updated in the application.
- If account details need correction, use the current official ECHS data-change procedure rather than opening a duplicate application.
Common problems and safe solutions
OTP did not arrive
Check Spam/Junk, confirm the registered email was entered correctly and wait briefly before trying again. If it still does not arrive, use the security-question method or the official assisted-reset route.
Registered email is old or inaccessible
Do not submit repeated guesses or create a duplicate application. Contact the respective Regional Centre or the official ECHS channel and be prepared to provide the verification documents requested by ECHS.
Security answer is not accepted
Use the exact spelling recorded during registration. If you cannot confirm it, stop guessing and use the assisted-reset procedure.
Someone asks for the OTP or payment
Do not share the OTP or password and do not pay an unofficial person. Password reset should be handled through the official portal or official ECHS channels.
Frequently asked questions
Is this procedure for the ECHS card PIN?
No. It is for the password used to log in to the Online 64KB ECHS Smart Card Application portal.
Can a dependant request the reset?
The ECHS instruction describes the ESM/primary beneficiary's registered mobile number and email ID. Use the primary beneficiary's registered details and official verification route.
What should the email subject be?
The official instruction specifies FORGET PASSWORD.
Is a PPO copy always required?
The 10 June 2026 instruction specifically requires a PPO copy when the ESM/primary beneficiary does not have a registered email ID. ECHS may request additional verification where necessary.
How long does ECHS take to send the password?
The official instruction says the details will be verified and the password issued by return email, but it does not state a guaranteed processing time.