Check the current email first
Look for spelling mistakes, an old employer address, a full mailbox or an address you can no longer access. Also check spam and promotions folders before requesting a correction.
Prepare for verification
Use a personal email account that you control. Secure it with a strong password and recovery phone number. Keep pension and identity details ready in case the portal requires additional verification.
How to request the update
- Log in to the official pensioner portal.
- Open profile or personal details.
- Select the available email correction or service-request option.
- Enter the address carefully and complete any OTP or verification link.
- Save the acknowledgement and check the new inbox for confirmation.
Common email problems
Verification links can fail because of typing mistakes, expired links, spam filtering or mailbox rules. Request a fresh link only after confirming the address shown on screen.
Email security after the update
Delete suspicious messages claiming your pension will stop unless you click a link. Open the portal independently rather than following an unexpected email link.
Frequently asked questions
Can I use a family member’s email?
A personal email controlled by the pensioner is safer. If assistance is necessary, understand who can access sensitive alerts and documents.
Why am I not receiving verification mail?
Check spam, storage limits, spelling and whether the link was sent to the old address.
Does an email update happen instantly?
Not always. Track the request until the portal shows a completed or approved status.
Official verification and safety
Use only the official SPARSH website reached through a trusted government source. Do not share your password, OTP, Aadhaar details, bank PIN or full document images with unknown callers or unofficial agents.