When to update the email
- The registered email address is no longer used.
- You cannot access the old mailbox.
- The address is misspelled in SPARSH.
- Account notices are going to the wrong person.
- You want the pension account to use a more secure personal email.
Before changing it
- Use an email account you personally control.
- Check the spelling character by character.
- Make sure the mailbox is active and has storage available.
- Check spam/junk settings.
- Protect the email account itself with a strong password and recovery method.
General update workflow
- Sign in to the official SPARSH pensioner account.
- Open the email/contact update option.
- Enter the new email address exactly.
- Complete any verification link or OTP sent by the official system.
- Review the address before submitting.
- Save the acknowledgement.
- After approval, confirm the profile shows the new email.
If you cannot access the old email
Use the official assisted recovery/contact-correction route if the normal update requires verification you cannot complete. Do not create a second pensioner account and do not forward recovery messages through an unknown third party.
Verification email not received
| Check | What to do |
|---|---|
| Spam/junk | Search for the official sender/message. |
| Typo in new email | Return and correct the address if possible. |
| Mailbox full | Free space and request one fresh message. |
| Multiple verification emails | Use the newest valid link/code. |
| Old address still displayed | Track the update request until approved. |
After approval
- Verify the profile address.
- Check that official account notifications reach the new mailbox.
- Update your personal pension-record notes.
- Remove access to the old mailbox if it is no longer safe.
Security
Your email can become a recovery route into other accounts. Do not use a shared workplace or cyber-café email for long-term pension access. Never forward password-reset links or OTPs to an unknown support person.
Frequently asked questions
Can I update email if the old account is inaccessible?
Use the official recovery/contact-correction route when normal verification cannot be completed.
What if I typed the new email incorrectly?
Correct it through the update process and do not rely on an address you cannot verify.
Why is the verification email missing?
Check spam, mailbox space, spelling and whether a newer verification message replaced the first.
Can I use a family email?
Prefer an email you personally control for long-term pension security, subject to the official process.
Does changing email also change mobile?
No. They are separate contact fields.
How do I confirm success?
Verify the new email in the profile and check that official messages reach it.
Can someone ask me to forward a reset link?
No. Treat reset links and OTPs as confidential.
Should I keep the update acknowledgement?
Yes.