Where medicines are issued
MoHFW's 2025–26 Annual Report states that medicines are supplied through CGHS dispensaries/Wellness Centres according to prescriptions of CGHS or other Government doctors and the CGHS formulary.
Medicines not available in stock
The current Annual Report states that medicines not available at the dispensary are procured through Authorised Local Chemists and supplied to beneficiaries.
DVDMS supply system
MoHFW says CGHS uses the Drug & Vaccine Distribution Management System (DVDMS) for medicine distribution and demand management. Common medicines are intended for immediate issue from Wellness Centre stock, while unavailable items are indented through Authorised Local Chemists.
Specialist prescriptions
Under the referral simplification guidance, medicines prescribed by empanelled-hospital specialists are supplied by CGHS according to applicable rules, generally through the Wellness Centre.
What to check on collection
Match the beneficiary name, medicine/generic name, strength, quantity and directions with the current prescription. Ask the Wellness Centre if an unavailable item has been indented and how collection will be communicated.
Do not substitute on your own
If the exact prescribed brand is unavailable, do not independently alter dosage or medicine. CGHS may supply an approved generic/available equivalent under its rules; medical questions should be confirmed with the treating doctor.
Long-term medicines
For chronic treatment, keep recent prescriptions and follow the validity/review requirements advised by CGHS. Do not rely indefinitely on an old prescription if a medical review is due.
If a medicine remains unavailable
Keep the prescription/indent details and approach the Wellness Centre staff/CMO in charge for status. Escalate with the beneficiary details, medicine, prescription date and indent/reference information rather than a general complaint.
Related CGHS guides
CGHS Hub · Referral · Emergency Treatment · Medicines · Medical Reimbursement
Official sources
Source review: 10 September 2026.