When to use password reset
- You forgot the current password.
- The portal rejects a password you no longer trust.
- You suspect the password was exposed.
- You can still complete the identity verification required by the official recovery screen.
Do not use password reset as a substitute for First-Time Login or account unlock.
Keep these details ready
- SPARSH user identifier or Pensioner ID
- Registered mobile/email access
- A secure device and private connection
- A new password not used on other websites
- Enough uninterrupted time to finish before the recovery session expires
Step-by-step forgot-password process
- Open the official pensioner login page.
- Select Forgot Password/Reset Password.
- Enter the identifier requested by the live page.
- Complete captcha and verification.
- Request one OTP.
Wait for it rather than repeatedly generating codes. - Enter the newest OTP.
- Create the new password.
Follow the exact length and character rules displayed. - Confirm and submit.
- Open a fresh login page.
Use the new password and save no credentials on a shared device.
If the OTP does not arrive or is rejected
| Problem | What to check | Next step |
|---|---|---|
| No OTP | Masked contact, signal, spam and SMS blocking | Wait, then request one fresh code |
| OTP expired | Delay before entry | Request a new code and enter it promptly |
| OTP invalid | Older code used after a newer request | Use only the newest OTP |
| Old mobile shown | Registered contact is outdated | Use the official contact-update/recovery route |
| Too many OTP requests | Temporary security limit | Stop attempts and retry after the official waiting period |
How to create a secure password
- Follow the live portal’s required length and character rules.
- Do not reuse your email, banking or social-media password.
- Avoid names, PPO numbers, dates of birth and mobile numbers.
- Use a unique phrase or a password manager.
- Never send the new password through WhatsApp or email.
What if the account is locked?
Password reset may not remove a separate security lock. If the screen says the account is locked, stop repeated login attempts and use the official Unlock Account option. After unlock, use password reset only if the password is also forgotten.
What if the registered mobile or email has changed?
If recovery depends on a contact you no longer control, do not use another person’s OTP. Use the official mobile/email correction or assisted recovery process. Keep identity and pension details ready, and submit them only through the authorised route.
Reset completed but login still fails
- Close all old SPARSH tabs.
- Open a fresh login page.
- Retype the user ID and new password manually.
- Check Caps Lock and keyboard layout.
- Try a private window.
- If the portal reports a lock, use Unlock Account.
- Save the exact error before contacting support.
Password-recovery safety
Frequently asked questions
Does password reset unlock a locked account?
Not necessarily. Use the Unlock Account route when the portal reports a security lock.
Can I use the old password again?
Use a new unique password and follow the live portal rules.
Why is my OTP invalid?
A newer OTP may have replaced it, or the code may have expired.
What if I no longer have the registered mobile number?
Use the official contact-update or assisted recovery route.
Should I keep requesting OTPs?
No. Repeated requests can invalidate earlier codes or trigger a temporary restriction.
Can support tell me my old password?
Passwords should not be disclosed. Use the official reset process.
What if reset succeeds but login fails?
Open a fresh session, retype credentials and check whether the account is locked.
Can I reset the password from a phone?
Use a supported current browser and follow the live official page; a desktop may be easier for troubleshooting.