Step 1: Identify the request type
Find the acknowledgement, application number, Claim ID or screenshot you saved when submitting. Decide whether the pending item is a Smart Card/application request, data/mobile/parent-polyclinic change, beneficiary claim, referral/treatment approval, or complaint.
Step 2: For Smart Card or beneficiary-record requests
Log in to the official 64 KB ECHS Smart Card application portal and open the relevant application/request section. For Change in Data, the official procedure says the requested change is viewed from the Change Data tab for that beneficiary; some changes require Record Office verification before a new card is printed.
Step 3: For reimbursement claims
Use the official Claim Status service linked from the ECHS website and enter the required claim details. Keep the Claim ID and submission acknowledgement. If a remark asks for clarification or a document, respond through the prescribed claim route rather than filing a duplicate claim.
Step 4: For referrals and treatment approvals
There is no single public tracker covering every referral/authorisation. Check the referral/authorisation copy first, then contact the referring polyclinic or concerned Regional Centre/hospital desk as applicable. Quote the beneficiary, referral date, hospital, speciality/procedure and any authorisation number.
Step 5: Read the remark before taking action
A status such as pending/returned/under verification is not automatically a rejection. Read the remark carefully. Correct only what is asked, preserve the earlier acknowledgement and do not create a second request unless the official process specifically requires it.
Step 6: If nothing moves
Take a fresh screenshot showing the current status and note the date of your original submission. Follow up with the authority responsible for that request: Parent Polyclinic/Record Office for card-related verification, the concerned claim/Regional Centre route for reimbursement, or the treatment/referral authority for medical approvals.
Step 7: Escalate a genuinely unresolved request
Send a short chronology with the request/claim/application number, beneficiary details, Parent Polyclinic, dates, status screenshot and earlier follow-up. Escalate in sequence rather than sending the same message to unrelated offices. ECHS does not publish one universal processing time for all request types.